Sick? That never happens to me, right? Wrong! Even this week as I got a cold, it was one of those 2 day quick colds. On day three it happened, I had acute laryngitis and in an instant my voice was gone. I could not speak for two days… not a peep. Why does this matter to you? It got me thinking that many people could have their businesses interrupted by being sick. Keep on reading as I share my 3 secrets to keeping your businesses humming while you are sick.
Why not you? Why? Over the last several months I have been covering basic improvement tips that apply directly to all types of business sizes and types. Starting today I will mix it up a little bit, by talking to the medium to large business owners or anyone who wants to improve their functions. Why not you? You are out there…. every day you come to work and there are things that you know could be done much better… Things can be tweaked a little bit to improve your daily life at work. Why not you? Take the first step and make a decision to start today,.
Here are three things to help you stand out from the crowd, give yourself a chance to make a change:
1) Be alert
2) Get moving
3) Don’t slip
Read on! You don’t want to miss this…
Yup, it happened to me this past weekend. About to have a party for my daughter, and she goes: “Hey Dad the toilet is leaking”… Silence…. Followed by… Are you kidding me??? Guilty look from the son… I didn’t do it… When deep down you know it was him. Cracked toilet tank, and water everywhere.
You may be wondering at this point, what does this have to do with process improvement? Let me enlighten you!
Being repeatable is not enough to win at business, you must be able to transfer it to others. Not everyone will have the same standards that you have… Ask people to make a cup of coffee, and there are literally 1,000 ways to make it. How do you ensure that this knowledge is transferred properly? This can be done with proper documentation. Written documentation is called a procedure, and there are the more visual ones you see in restaurants. This one has pictures, so the person making it has a visual reference on order, ingredients, and visual construction.
As I mentioned in the last post, there are 3 keys to success in any business. Have you found yourself with a talented team, but can’t seem to make your product or service consistently? Ah! Repeatability is the key you are missing. But how do I make my process repeatable? Don’t overthink a process by the way… It’s just a logical sequence of steps that create something.
Even with the best talent, and unlimited resources, you still won’t be able to be successful… Why is that you may ask? It’s because process is the key to unlocking everything.
Your process has to:
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Care! You need to be present in your business and set the tone. Start off on the right foot, and drive even more success in your business. Cranky customers? On days you are feeling down and beat up, these three things will help you push through. I was in a restaurant the other night with my son (yes, daddy-son dinner date! 😃 ) and there were 3 couples sitting next to us. Two of the ladies were completely nasty to the waitress who I have known for a long time. Did I mention nasty? I am sure you know what I mean, let’s dig in.
3 steps to help you care:
Innovation is the they to any business success. In my years of working with different businesses, the ones that innovate create unmatched success. Try looking at your business differently and target something you can improve. In this post I will cover how to successfully innovate.
How to apply innovation to your business:
- Think different
- Fail fast
- Make it stick
This morning early we were abruptly awakened by a tornado warning on my wife’s cellphone. We turned on the news, and there was a tornado headed our way! Scary thing for sure. We got the kids up and hid in the bathroom. Once it passed, we realized how lucky we were.
In the morning we discovered that the tornado had passed our house literally within 200 yards. Crazy…
So this got me thinking about what the business immplications are for you. There are 3 key things that will help you in a situation like this: