How many times have you walked into a store and they ask for your name? The intent is to create a more trusting relationship with your customers.. not so fast… More often than not, you will see more places move in that direction. Is it really the best thing to build customer loyalty? Maybe not… Why? you ask? Well, not everyone’s name is easy like, Bob, Jim, Susie. Ever had this happen to you?
The best experience we have ever had was at an amazing five star hotel. My wife and I were on our way for our 10th anniversary and decided to make it super special. When I booked the hotel, I put in the comments that it was our 10th anniversary and that we were looking forward to a great time. Here is what set everything apart… We flew into the town, drove to the hotel and pulled up at the guard gate.
Ever stood by the bus while your kids are darting towards the school bus? Well every morning, I take my kids to the bus stop and to help the Moms out I take charge and try to organize the chaos. It is not easy by any means. The first couple of times it was true chaos… The kids just rushed the bus as soon as it showed up at 7:20 AM. I nearly got run over by 1st graders with HUGE backpacks. Here is what it looked like… Side of the bus and kids everywhere!!!
These 3 mistakes in your business reduce your chances for success, keep on reading to find out how to avoid them. All business owners face this place where they are discouraged, and don’t know how to keep pushing. We have all seen it all too often, you get overwhelmed and it becomes hard to keep going. These 3 mistakes happen very often, you:
- Never fuel your passion
- Lose your focus
- Never improve
I see it all the time, people track the wrong data. Or better yet, they don’t track anything at all. As a data geek, I use data on a daily basis and you should to. Read on to find out the 3 secrets about data every business owner should know about. Every time you try to make a decision as yourself the following question: Am I missing useful information to make the best decision possible? In the next few paragraphs I am going to de-mistify data for you. Don’t be intimidated, you already know everything you need to know. It doesn’t matter if you are selling a service or advanced apps for phones, everything can be measured. I break down data in 3 easy to digest chunks: What, How, Show.
Sick? That never happens to me, right? Wrong! Even this week as I got a cold, it was one of those 2 day quick colds. On day three it happened, I had acute laryngitis and in an instant my voice was gone. I could not speak for two days… not a peep. Why does this matter to you? It got me thinking that many people could have their businesses interrupted by being sick. Keep on reading as I share my 3 secrets to keeping your businesses humming while you are sick.
Why not you? Why? Over the last several months I have been covering basic improvement tips that apply directly to all types of business sizes and types. Starting today I will mix it up a little bit, by talking to the medium to large business owners or anyone who wants to improve their functions. Why not you? You are out there…. every day you come to work and there are things that you know could be done much better… Things can be tweaked a little bit to improve your daily life at work. Why not you? Take the first step and make a decision to start today,.
Here are three things to help you stand out from the crowd, give yourself a chance to make a change:
1) Be alert
2) Get moving
3) Don’t slip
Read on! You don’t want to miss this…
Yup, it happened to me this past weekend. About to have a party for my daughter, and she goes: “Hey Dad the toilet is leaking”… Silence…. Followed by… Are you kidding me??? Guilty look from the son… I didn’t do it… When deep down you know it was him. Cracked toilet tank, and water everywhere.
You may be wondering at this point, what does this have to do with process improvement? Let me enlighten you!
Being repeatable is not enough to win at business, you must be able to transfer it to others. Not everyone will have the same standards that you have… Ask people to make a cup of coffee, and there are literally 1,000 ways to make it. How do you ensure that this knowledge is transferred properly? This can be done with proper documentation. Written documentation is called a procedure, and there are the more visual ones you see in restaurants. This one has pictures, so the person making it has a visual reference on order, ingredients, and visual construction.
As I mentioned in the last post, there are 3 keys to success in any business. Have you found yourself with a talented team, but can’t seem to make your product or service consistently? Ah! Repeatability is the key you are missing. But how do I make my process repeatable? Don’t overthink a process by the way… It’s just a logical sequence of steps that create something.