Yup, it happened to me this past weekend. About to have a party for my daughter, and she goes: “Hey Dad the toilet is leaking”… Silence…. Followed by… Are you kidding me??? Guilty look from the son… I didn’t do it… When deep down you know it was him. Cracked toilet tank, and water everywhere.
You may be wondering at this point, what does this have to do with process improvement? Let me enlighten you!
Being repeatable is not enough to win at business, you must be able to transfer it to others. Not everyone will have the same standards that you have… Ask people to make a cup of coffee, and there are literally 1,000 ways to make it. How do you ensure that this knowledge is transferred properly? This can be done with proper documentation. Written documentation is called a procedure, and there are the more visual ones you see in restaurants. This one has pictures, so the person making it has a visual reference on order, ingredients, and visual construction.
As I mentioned in the last post, there are 3 keys to success in any business. Have you found yourself with a talented team, but can’t seem to make your product or service consistently? Ah! Repeatability is the key you are missing. But how do I make my process repeatable? Don’t overthink a process by the way… It’s just a logical sequence of steps that create something.