As I mentioned in the last post, there are 3 keys to success in any business. Have you found yourself with a talented team, but can’t seem to make your product or service consistently? Ah! Repeatability is the key you are missing. But how do I make my process repeatable? Don’t overthink a process by the way… It’s just a logical sequence of steps that create something.
Here’s what you need to be repeatable:
– Clear instructions
– Make it visual
– Leaves no room for questions
Repeatability: Clear instructions
Make it easy to follow along, using a step-by-step instructions. What are the main parts or ingredients? What order should they be laid out in? Is everything easy to find? What order should stuff happen? If you have more than 10-15 steps, you are over complicating things…. Keeping it simple makes all the difference.
Repeatability: Make it visual
When possible take pictures of what you are trying to make. As the old saying goes, a picture is worth a thousand words. Add visual aspects to your step by step process instructions. Also number them to be in the right order (especially when the order is super important). As a test, find a high school kid you know, and have them follow the instructions. If they struggle so will everyone else. A good reference is the Japanese 5S methodology, it helps with this portion, you can google it (there are plenty of very well written references that will help you).
Repeatability: Leave no room for questions
This one is easy, but most of the time very hard. It is actually a little harder than you think to write out these process steps in a simple fashion. It takes a little practice, but you can use a well written set of instructions and use the same methodology. Have you ever seen Lego instructions? There isn’t a single word in the text. But my son can put together something with 500 pieces in less than an hour (he’s 9 years old).
In order to ensure repeatability in your process, you must follow the 3 keys to success: use clear instructions, make it visual when possible, and leave no room for questions. If you master these three things, you will be well on your way to improved business success. Without this it is significantly harder to produce consistent results.
Until next time,